Page last updated
Sat, 28 Jul 2007 at 3:08 PM

Privacy Policy

All customer information and data collected by Catskill Technology Services, LLC (CTS) will be protected and treated according to applicable laws and best industry practice.

e-mail addresses

Your e-mail address, however obtained by CTS (e.g., in the course of an inquiry, an online sale, or mailing list subscription), will not be given, sold, traded, or otherwise transferred to anyone else without your explicit permission.

You may be asked at some point how you would like your e-mail address used. You may specify that you do not wish for it to be transferred to others, that it be restricted to CTS critical information (e.g., notification of serious bugs), or that you would like to receive CTS notification of new products and upgrades to products you've purchased. If you do not have the opportunity to specify how you would like your e-mail address used, CTS will assume that you want the most restrictive use.

If you sign up to a CTS mailing list (discussion group), your e-mail address will not be exposed to online viewers or subscribers. You may specify that you wish to receive "private mail" from others who wish to communicate directly with you. In this case, their e-mail will be remailed to you by CTS. It is up to you whether you give out your e-mail address to others, either in a discussion posting or in a private mail. CTS takes no responsibility for any consequences caused by your choosing to give out your e-mail address.

At any time you will be able to change the restrictions on the use of your e-mail address. CTS will retain customer e-mail addresses as needed for its purposes, subject to your restrictions on usage.

personal information

Customer personal information, such as shipping addresses, will not be made public, or transferred to others except as required by law or as needed to carry out an order (e.g., a label on a UPS package). Please note that shipping addresses (and other non-financial information in an online order) are not currently transferred to a secure server (https, via SSL), and are subject to possible intercept by third parties. CTS may retain selected personal information for a period of time as required by law or for the purpose of completing an order. CTS may give you the option of our storing your shipping address as part of your account, for your convenience in placing future orders.

Warning: Be aware that there are many criminals out there who practice "phishing" to steal personal information. If you receive an unsolicited e-mail purporting to be from CTS or any agent who handles payments for us (e.g., PayPal), never click on a link or button in the e-mail. You may notice as you "hover" your mouse pointer over the link or button that the URL that your browser shows you is probably not who the link claims to be! Always type in the URL (or use a bookmarked one) of CTS or the financial agent's site and sign on to your account. Neither CTS nor any reputable financial agent will ever send out an e-mail asking you to give out information, with a link or button to connect to us. If we are having a problem with your order (e.g., a package is returned as undeliverable), we will e-mail you with instructions to go to the CTS site or send an e-mail, but we will not provide you with a link or button.

personal financial information

Sensitive financial information, such as credit card numbers or bank account numbers, are collected via a third-party secure server (https protocol, via SSL), such as PayPal. CTS does not obtain this information. Before giving out financial information, be sure to check that you're on a secure server (https protocol) and your browser confirms that data is encrypted (e.g., a closed padlock or intact key icon). Any other financial information obtained by CTS in the course of its business will be safeguarded according to law and accepted best practices, and destroyed as soon as it is no longer needed (subject to retention periods specified by law or financial institutions).

Warning: Be aware that there are many criminals out there who practice "phishing" to steal personal information. If you receive an unsolicited e-mail purporting to be from CTS or any agent who handles payments for us (e.g., PayPal), for your protection never click on a link or button in the e-mail. You may notice as you "hover" your mouse pointer over the link or button that the URL that your browser shows you is probably not who the link claims to be! Always type in the URL (or use a bookmarked one) of CTS or the financial agent's site and sign on to your account. Neither CTS nor any reputable financial agent will ever send out an e-mail with a link or button asking you to give out information. If we are having a problem with your order (e.g., a package is returned as undeliverable), we will e-mail you with instructions to go to the CTS site or send an e-mail, but we will not provide you with a link or button.